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Laptops Return Policy Guide 2026
Updated January 2026 · 15 stores compared
Laptop return policies vary wildly — from 7 days at GameStop to 90 days at Costco. Most retailers treat laptops as high-value electronics with shorter windows or stricter conditions than standard merchandise.
Best Window
90 days
Average Window
39 days
Stores Compared
15
Laptops Return Policy Comparison
Sorted by return window length. Windows shown are specific to laptops where stores have category exceptions.
| Store | Return Window |
|---|---|
| CostcoBest | 90 days |
| Target | 90 days |
| BJ's Wholesale Club | 90 days |
| Sam's Club | 90 days |
| Amazon | 30 days |
| Walmart | 30 days |
| Dell | 30 days |
| Newegg | 30 days |
| B&H Photo | 30 days |
| Best Buy | 15 days |
| Micro Center | 15 days |
| Apple | 14 days |
| Staples | 14 days |
| Office Depot | 14 days |
| GameStop | 7 days |
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Best Store to Buy Laptops: Costco
Costco gives you a full 90 days to return any laptop — no restocking fee, no questions asked. That's 6× longer than Best Buy's 15-day window and 3× Amazon's 30 days. Costco members also get Concierge tech support during the return window.
See Costco's full return policy →Tips for Returning Laptops
- ✓Keep all original packaging — most stores (especially Best Buy) require the original box for laptop returns.
- ✓Back up your data before returning. Factory-reset the device so your personal information is wiped.
- ✓Note the exact purchase date — Best Buy's 15-day clock starts the moment you buy, even if it's a gift.
- ✓If you're a Best Buy My Best Buy Plus or Total member, you get 60 days instead of 15.
- ✓Opened laptop software is non-returnable at virtually every retailer — download/activate with care.
- ✓For defective laptops, manufacturer warranty may give you more time than the store's standard policy.
Frequently Asked Questions About Laptops Returns
- Can I return an opened laptop?
- Yes — most major retailers accept opened laptops within their return window. Best Buy, Amazon, Walmart, and Costco all accept opened laptops (with original accessories). Some stores like Newegg may charge a restocking fee for non-defective open-box returns. Always factory-reset before returning.
- What's the return policy for laptops at Best Buy?
- Best Buy has a 15-day return window for laptops (not the standard 30 days). My Best Buy Plus and Total members get 60 days. You need the original receipt or order number, and the laptop should be in near-original condition with all accessories.
- Does Costco have the best laptop return policy?
- Yes — Costco's 90-day return window for laptops is the most generous among major retailers. Unlike most stores, Costco does not charge a restocking fee and is known for hassle-free returns. You need your membership and original receipt.
- Do I need the original box to return a laptop?
- Most retailers strongly prefer or require the original packaging. Best Buy asks for original accessories. Amazon may accept returns without original box but it can affect refund amount. Costco is typically more lenient. GameStop requires original packaging for their 7-day return window.