B&H Photo Return Policy

Last verified: February 17, 2026

★★★★3.5/5(14 shopper ratings)

B&H Photo accepts returns within 30 days of delivery. Items must be in original condition with all accessories and packaging. Free return shipping with a prepaid label. Holiday purchases (Nov 1 – Jan 1) can be returned through Feb 1. Walk-in returns are accepted at their NYC store.

Return Window

30 Days

Standard items

Receipt Required?

Yes

See details below

Free Return Shipping?

Yes

In-Store Returns?

Yes

For online purchases

Exceptions & Special Categories

Different return windows than the standard 30 days

Used/demo/open-box items30 days

Film and one-time-use itemsNon-returnable

Items damaged by userNon-returnable

Special order and custom itemsNon-returnable

What if I Don't Have a Receipt?

Order number or account lookup required to initiate a return.

Holiday Return Extension

🎄 Items purchased Nov 1 – Jan 1 can be returned or exchanged through Feb 1.

How You'll Be Refunded

Original payment method

📋 Official policy: B&H Photo Return Policy Page →

B&H Photo Price Match Policy →Compare All Stores →

Rate B&H Photo's Return Policy

Help other shoppers by sharing your experience