What is Best Buy's return policy for TVs?

Best Buy has a 15-day return window for TVs (same as other major appliances). My Best Buy Plus/Total members get 60 days. The TV should be in its original condition with all accessories and packaging.

Can I return a TV after 30 days?

At most stores, no. Best Buy allows only 15 days. Amazon gives 30 days. Costco, Sam's Club, and BJ's Wholesale offer 90 days. After these windows, you'd need to use the manufacturer warranty for defects.

Does Samsung have a good TV return policy?

Samsung.com offers a 60-day Buy & Try program for direct purchases, which is among the best for TVs. However, Samsung TVs bought at Best Buy, Walmart, or other retailers follow that retailer's policy — not Samsung's.

Can I return a TV without the original box?

It depends on the store. Most retailers prefer original packaging for large TVs. Costco is generally more lenient. Best Buy will usually accept a TV without the box if it's within 15 days and in working condition, but it helps to have the remote and other accessories.

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TVs Return Policy Guide 2026

Updated January 2026 · 11 stores compared

TVs are one of the trickiest items to return — they're large, fragile, and most stores have shorter windows than their standard policy. Samsung's unique 60-day Buy & Try program and Costco's 90-day window stand out as the most consumer-friendly.

Best Window

90 days

Average Window

57 days

Stores Compared

TVs Return Policy Comparison

Sorted by return window length. Windows shown are specific to tvs where stores have category exceptions.

Store	Return Window	Receipt	Free Return Shipping	Notes
CostcoBest	90 days	Not required	Yes	Exception: Electronics (TVs, projectors, computers, tablets, cameras, drones, major appliances)
Walmart	90 days	Not required	Yes	Standard policy
Target	90 days	Not required	Yes	Standard policy
BJ's Wholesale Club	90 days	Not required	Yes	Exception: Electronics and major appliances (TVs, computers, tablets, cameras)
Sam's Club	90 days	Not required	Yes	Exception: Electronics and major appliances (TVs, computers, cameras)
Samsung	60 days	Required	Yes	Exception: TVs (Buy and Try program)
Amazon	30 days	Not required	Yes	Standard policy
Newegg	30 days	Required	No	Standard policy
B&H Photo	30 days	Required	Yes	Standard policy
Best Buy	15 days	Required	Yes	Exception: Appliances & TVs
GameStop	7 days	Required	No	Exception: PCs, PC components, laptops, TVs, monitors

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Best Store to Buy TVs: Costco

Costco's 90-day electronics return window covers TVs with no restocking fee. Sam's Club and BJ's Wholesale also offer 90 days. Samsung's Buy & Try gives 60 days if purchased directly from Samsung.com — ideal for testing picture quality at home.

See Costco's full return policy →

Tips for Returning TVs

✓Keep the original box — most stores won't take back a large TV without it. Use the original packaging for safe transport.
✓Test your TV within the first few days. Dead pixels, backlight bleed, and color uniformity issues may only be visible in a dark room.
✓Samsung's 60-day Buy & Try is only available for direct Samsung.com purchases — retailer purchases follow the retailer's policy.
✓For wall-mounted TVs, make sure you can remove it without damage before the return window expires.
✓Best Buy's 15-day window starts at purchase — not delivery. If your TV is backordered, check when the clock starts.
✓If a TV develops issues after the return window, check your credit card — many offer purchase protection or extended warranty.

Frequently Asked Questions About TVs Returns

What is Best Buy's return policy for TVs?: Best Buy has a 15-day return window for TVs (same as other major appliances). My Best Buy Plus/Total members get 60 days. The TV should be in its original condition with all accessories and packaging.
Can I return a TV after 30 days?: At most stores, no. Best Buy allows only 15 days. Amazon gives 30 days. Costco, Sam's Club, and BJ's Wholesale offer 90 days. After these windows, you'd need to use the manufacturer warranty for defects.
Does Samsung have a good TV return policy?: Samsung.com offers a 60-day Buy & Try program for direct purchases, which is among the best for TVs. However, Samsung TVs bought at Best Buy, Walmart, or other retailers follow that retailer's policy — not Samsung's.
Can I return a TV without the original box?: It depends on the store. Most retailers prefer original packaging for large TVs. Costco is generally more lenient. Best Buy will usually accept a TV without the box if it's within 15 days and in working condition, but it helps to have the remote and other accessories.

View Individual Store Policies

Costco →Walmart →Target →BJ's Wholesale Club →Sam's Club →Samsung →Amazon →Newegg →B&H Photo →Best Buy →GameStop →

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