UsersRatedDell Return Policy
Last verified: February 17, 2026
Dell offers a strict 30-day return window from the invoice date. You must initiate the return online at dell.com/orders to get a Credit Return Authorization number before shipping anything back. Enterprise products, customized items, and opened software are non-returnable. Restocking fees may apply.
Return Window
30 Days
Standard items
Receipt Required?
Yes
See details below
Free Return Shipping?
Yes
In-Store Returns?
No
For online purchases
Exceptions & Special Categories
Different return windows than the standard 30 days
What if I Don't Have a Receipt?
A Dell Credit Return Authorization (CRA) number is required for all returns. Returns must be initiated within 30 days via dell.com/orders.
Holiday Return Extension
🎄 Purchases made Nov 1 – Dec 25 have an extended return deadline to Jan 15 or 30 days from invoice date, whichever is later.
How You'll Be Refunded
Credit or refund to original payment method (minus shipping/handling and any restocking fees)
📋 Official policy: Dell Return Policy Page →
What Shoppers Say About Dell's Return Policy
“Process is straightforward but shipping back is on you.”
“30 days for computers is tight.”
“Business purchases get better treatment.”
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