UsersRatedGameStop Return Policy
Last verified: February 18, 2026
GameStop has a strict 15-day return window for new items (7 days for used items and PC components). Items must be in original, unopened condition for new games. Used games can be returned within 7 days if defective. Opened digital codes and DLC cannot be returned. Holiday purchases typically get an extended window through Jan 15.
Return Window
15 Days
Standard items
Receipt Required?
Yes
See details below
Free Return Shipping?
No
In-Store Returns?
Yes
For online purchases
Exceptions & Special Categories
Different return windows than the standard 15 days
What if I Don't Have a Receipt?
Receipt or order number required. Without proof of purchase, exchange only may be offered at manager discretion.
Holiday Return Extension
🎄 GameStop extends the return window during the holiday season — items purchased after Nov 1 typically have until Jan 15 to be returned.
How You'll Be Refunded
Original payment method (cash, credit, or GameStop gift card)
📋 Official policy: GameStop Return Policy Page →
What Shoppers Say About GameStop's Return Policy
“Opened games can't be returned for cash — only exchange.”
“15 days is very tight for new games.”
“Holiday extension to Jan 15 helps a little.”
“Worst return window in retail for the price of games.”
“Staff can be hit-or-miss on enforcing the policy.”
“7 days for used items is almost no time at all.”
Rate GameStop's Return Policy
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