UsersRatedSamsung Return Policy
Last verified: February 17, 2026
Samsung allows 30-day returns on most products purchased directly from Samsung.com or the Shop Samsung App — returns from third-party retailers must follow that retailer's policy. Phones have a 15-day trial period; TVs may qualify for a 60-day Buy and Try program. Free return shipping is provided with a prepaid label.
Return Window
30 Days
Standard items
Receipt Required?
Yes
See details below
Free Return Shipping?
Yes
In-Store Returns?
No
For online purchases
Exceptions & Special Categories
Different return windows than the standard 30 days
What if I Don't Have a Receipt?
Returns only accepted for purchases made directly on Samsung.com or the Shop Samsung App. Order number required.
Holiday Return Extension
🎄 Holiday purchases made Nov 1 – Dec 25 have an extended return period to Jan 15 or 30 days from invoice, whichever is later.
How You'll Be Refunded
Original payment method
📋 Official policy: Samsung Return Policy Page →
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