UsersRatedJewelry Return Policy Guide 2026
Updated January 2026 · 8 stores compared
Jewelry has some of the most variable return policies in retail. Nordstrom and Costco are the most generous with unlimited/satisfaction guarantee policies. Costco uniquely requires a GIA certificate for diamonds over 1 carat but will return them indefinitely.
Best Window
No limit
Average Window
54 days
Stores Compared
8
Jewelry Return Policy Comparison
Sorted by return window length. Windows shown are specific to jewelry where stores have category exceptions.
Best Store to Buy Jewelry: Nordstrom
Nordstrom has no time limit on jewelry returns and includes fine jewelry (though some designer items may have conditions). Costco's satisfaction guarantee also covers jewelry indefinitely — even diamonds over 1 carat with the GIA certificate. Both far exceed the standard 30-day industry norm.
See Nordstrom's full return policy →Tips for Returning Jewelry
- ✓Keep all documentation: GIA/AGS certificates, appraisals, warranty cards, and original packaging.
- ✓Costco requires the original GIA/IGI certificate to be returned with diamonds — keep this safe.
- ✓Most stores won't take back engraved, resized, or custom jewelry — confirm before personalization.
- ✓Macy's Bridal Salon and wedding jewelry typically have separate, more restrictive policies.
- ✓Test clasps, prongs, and stone security before the return window closes.
- ✓Kohl's has a shorter 30-day window specifically for premium electronics and watches — different from standard 90 days.
Frequently Asked Questions About Jewelry Returns
- Can I return jewelry at Costco?
- Yes — Costco's satisfaction guarantee covers jewelry with no set time limit. For diamonds over 1 carat, you must return the original GIA or IGI grading certificate along with the diamond. Costco will refund the full purchase price.
- What is Macy's jewelry return policy?
- Macy's gives 30 days to return jewelry. Items must be unworn and in original condition with tags. The Bridal Salon has a different policy. Macy's can look up purchases by credit card if you've lost the receipt.
- Can I return a ring that's been resized?
- No — virtually every major retailer considers resized jewelry to be altered and non-returnable. Confirm sizing meticulously before buying. If a ring is defective after resizing, contact the manufacturer or jeweler for warranty service.
- Where should I buy an engagement ring for the best return policy?
- Costco (satisfaction guarantee, includes GIA cert returns) and Nordstrom (no time limit) are the safest choices. Costco is particularly good for diamond engagement rings due to their transparent pricing and unlimited return policy. Avoid buying engagement rings at stores with short 30-day windows.