UsersRatedMacy's Return Policy
Last verified: February 17, 2026
Macy's offers a 30-day return window for most items. Star Rewards members get free return shipping; others pay $9.99. Holiday purchases (Oct 6–Dec 31) can be returned through Jan 31. Final sale and Last Act clearance items are non-returnable. No receipt? Macy's can look up your purchase via card or account; without any proof, store credit is issued.
Return Window
30 Days
Standard items
Receipt Required?
Yes
See details below
Free Return Shipping?
No
In-Store Returns?
Yes
For online purchases
Exceptions & Special Categories
Different return windows than the standard 30 days
What if I Don't Have a Receipt?
Macy's can look up via credit card, Macy's account, or order number. Without any proof: store credit at item's lowest selling price in last 180 days.
Holiday Return Extension
🎄 Items purchased Oct 6 – Dec 31 can be returned through Jan 31. Star Rewards members get free return shipping year-round; others pay $9.99.
How You'll Be Refunded
Original payment method; store credit for gift returns or no-proof returns
📋 Official policy: Macy's Return Policy Page →
What Shoppers Say About Macy's's Return Policy
“The process is fine, nothing special.”
“30 days for most items is just okay.”
“Furniture returns are complicated with restocking fees.”
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