UsersRatedJCPenney Return Policy
Last verified: February 17, 2026
JCPenney accepts returns within 60 days with receipt. Without a receipt (and valid ID), you get a merchandise return voucher at the lowest price in the past 45 days. Online orders can be returned in-store for the fastest refund. Mattresses have a 120-day window; certain housekeeping items only 30 days.
Return Window
60 Days
Standard items
Receipt Required?
Yes
See details below
Free Return Shipping?
No
In-Store Returns?
Yes
For online purchases
Exceptions & Special Categories
Different return windows than the standard 60 days
What if I Don't Have a Receipt?
Without a receipt + valid ID: merchandise return voucher at the lowest selling price within the last 45 days.
Holiday Return Extension
🎄 Holiday purchases made Oct–Dec typically receive an extended return period through Jan 31 (verify at time of purchase).
How You'll Be Refunded
Original payment method or JCPenney Gift Card
📋 Official policy: JCPenney Return Policy Page →
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