UsersRatedThe Key Difference
Most Costco Items
Unlimited
Return almost anything, anytime, for a full refund
Electronics
90 Days
TVs, laptops, cameras, phones, major appliances
Why Costco Limits Electronics Returns to 90 Days
Costco's legendary "unlimited return policy" is one of retail's best — but it has one major exception: electronics. Back in 2007, Costco changed its policy for consumer electronics from unlimited to 90 days after dealing with abuse from customers returning old TVs years later.
The 90-day window is still generous compared to most retailers (Best Buy gives you 15 days, Amazon gives you 30 days for most electronics). But it's a hard cutoff, and Costco enforces it.
What Counts as "Electronics" at Costco?
These items are subject to the 90-day return window:
Still unlimited: Accessories like cables, cases, screen protectors, and most headphones/earbuds typically fall under the standard unlimited policy — though Costco has discretion. When in doubt, ask before purchasing.
How to Return Electronics at Costco
Returning electronics to Costco within the 90-day window is straightforward:
- Bring the item to any Costco warehouse — you don't have to return to the same location where you purchased it.
- No receipt needed — all purchases are tied to your membership. The associate will look up your purchase history.
- Include all accessories and original packaging — Costco prefers original packaging but rarely makes it a hard requirement within the return window.
- Head to Member Services — this is Costco's customer service desk, typically near the front of the warehouse.
- Refund goes back to your original payment method — credit card, debit, or Costco shop card.
What Happens After 90 Days?
Once your 90-day window closes, you have a few options:
Manufacturer Warranty
AvailableMost electronics come with a 1-year manufacturer warranty covering defects. Contact the manufacturer directly for warranty service.
Costco Concierge Technical Support
2 YearsCostco provides free 2-year technical support through Concierge Services for most electronics. Call 1-866-861-0450 for help with TVs, computers, and more.
Allstate Protection Plans
If PurchasedIf you purchased an Allstate Protection Plan at Costco, it activates after the manufacturer warranty expires and covers mechanical failures and accidental damage (depending on plan).
Executive Member Extras
MembersCostco Executive Members get additional Citi card benefits including extended warranty and purchase protection for purchases made with their Costco Anywhere Visa.
How Costco Compares to Other Electronics Retailers
| Retailer | Return Window | Restocking Fee | Receipt Required |
|---|---|---|---|
| Costco | 90 days | None | No (membership lookup) |
| Best Buy | 15–60 days | 15% on some items | Recommended |
| Amazon | 30 days | Varies | No (order history) |
| Walmart | 30 days | None | Recommended |
| Target | 30 days | None | Recommended |
| Sam's Club | 90 days | None | No (membership lookup) |
Frequently Asked Questions
What is Costco's return policy on electronics?
Costco gives you 90 days to return most electronics. This is a shorter window than their standard unlimited return policy for most merchandise. The 90-day window starts from the date of purchase.
What counts as 'electronics' at Costco?
Costco's 90-day electronics window covers: TVs, computers, laptops, tablets, smartphones, projectors, cameras, camcorders, MP3 players, cellular phones, and major appliances. Accessories like cables and headphones may fall under the standard unlimited policy.
Can I return a TV to Costco after 90 days?
In most cases, no. After 90 days, Costco will not accept a TV return unless there's a defect covered by the manufacturer warranty. However, Costco's Concierge Technical Support is available for 2 years after purchase to help with technical issues.
Does Costco require a receipt for electronics returns?
Costco doesn't require a paper receipt — all Costco purchases are tied to your membership. Associates can look up any purchase in their system using your membership number. Your purchase history is stored indefinitely.
What is Costco Concierge Technical Support?
Costco Concierge Services provides free technical support for most electronics purchased at Costco for 2 years after purchase. This includes troubleshooting help by phone for TVs, computers, and other devices. It's separate from the return window.
Can I return a laptop to Costco after 90 days?
No, the 90-day window is firm for laptops. After 90 days, you'd need to work with the manufacturer warranty. Costco's Concierge Technical Support may help with software issues. Extended warranties (Allstate Protection Plan) purchased at Costco kick in after the manufacturer warranty expires.