UsersRatedZara Return Policy
Last verified: February 17, 2026
Zara offers 30-day returns from the shipment date for online orders (or purchase date for in-store). In-store returns are free at any Zara location. Drop-off/mail returns cost $4.95 deducted from your refund. Items must have original labels and be in unworn condition.
Return Window
30 Days
Standard items
Receipt Required?
No
See details below
Free Return Shipping?
No
In-Store Returns?
Yes
For online purchases
Exceptions & Special Categories
Different return windows than the standard 30 days
What if I Don't Have a Receipt?
No receipt needed for in-store returns — just present items with Zara QR code or receipt. For drop-off returns, initiate via Zara account or "Manage Your Order" link in confirmation email.
How You'll Be Refunded
Original payment method (within 14 days of return processing)
📋 Official policy: Zara Return Policy Page →
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