UsersRatedUrban Outfitters Return Policy
Last verified: February 18, 2026
Urban Outfitters offers 30-day returns with full refunds to original payment. In-store returns are free; mail returns have a $5.00 processing fee. After 30 days, returns receive a UO Gift Card rather than a cash refund. Intimates, swimwear, and pierced jewelry cannot be returned for hygiene reasons.
Return Window
30 Days
Standard items
Receipt Required?
Yes
See details below
Free Return Shipping?
No
In-Store Returns?
Yes
For online purchases
Exceptions & Special Categories
Different return windows than the standard 30 days
What if I Don't Have a Receipt?
Without a receipt: UO Gift Card issued at the current selling price.
Holiday Return Extension
🎄 Urban Outfitters typically extends the return window for holiday purchases made in November and December.
How You'll Be Refunded
Original payment method within 30 days; UO Gift Card after 30 days or for gift returns
📋 Official policy: Urban Outfitters Return Policy Page →
What Shoppers Say About Urban Outfitters's Return Policy
“30 days is standard. After that you only get a gift card.”
“$5 mail return fee is a small annoyance.”
“No price match at all, explicitly stated.”
“Process is straightforward enough.”
“In-store returns are the way to go — free and fast.”
Rate Urban Outfitters's Return Policy
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