UsersRatedSephora Return Policy
Last verified: February 17, 2026
Sephora's return policy was updated in 2025: you now have 30 days from purchase to return new or gently used products for a full refund. After 30 days, no refunds or store credit are offered (previous policy allowed exchange/store credit up to 60 days). Free return shipping online; free in-store returns at any Sephora location.
Return Window
30 Days
Standard items
Receipt Required?
Yes
See details below
Free Return Shipping?
Yes
In-Store Returns?
Yes
For online purchases
Exceptions & Special Categories
Different return windows than the standard 30 days
What if I Don't Have a Receipt?
Beauty Insider account purchase history can be used to look up purchases. Otherwise, order confirmation email or receipt required.
How You'll Be Refunded
Original payment method for returns within 30 days
📋 Official policy: Sephora Return Policy Page →
What Shoppers Say About Sephora's Return Policy
“30 days now instead of 60. Disappointing change.”
“At least they still take opened products.”
“Beauty Insider members don't get any extra time.”
“They used to be so generous. Now it's just average.”
Rate Sephora's Return Policy
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