UsersRatedREI Return Policy
Last verified: February 17, 2026
REI's 100% Satisfaction Guarantee is legendary — REI members get a full year (365 days) to return or exchange any item they're not satisfied with, no questions asked. Outdoor electronics are limited to 90 days. REI Co-op members never need a receipt since purchases are tied to their account.
Return Window
365 Days
Standard items
Receipt Required?
No
See details below
Free Return Shipping?
Yes
In-Store Returns?
Yes
For online purchases
Exceptions & Special Categories
Different return windows than the standard 365 days
What if I Don't Have a Receipt?
REI Co-op members don't need a receipt — all purchases are tied to the membership. Non-members need a receipt or proof of purchase.
How You'll Be Refunded
Original payment method
📋 Official policy: REI Return Policy Page →
What Shoppers Say About REI's Return Policy
“Super easy process, especially for members.”
“Returned hiking boots after a season. They took them back.”
“365-day return policy is perfect for outdoor gear you need to test.”
Rate REI's Return Policy
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