UsersRatedPetSmart Return Policy
Last verified: February 18, 2026
PetSmart offers a 60-day return window for most merchandise in new or saleable condition. Live animals can be returned within 14 days if accompanied by a vet certificate. PetSmart Treats members can have purchases looked up without a physical receipt. Online orders can be returned in-store or by mail within 60 days.
Return Window
60 Days
Standard items
Receipt Required?
Yes
See details below
Free Return Shipping?
No
In-Store Returns?
Yes
For online purchases
Exceptions & Special Categories
Different return windows than the standard 60 days
What if I Don't Have a Receipt?
Purchases can be looked up using PetSmart Treats loyalty account or credit card. Without any proof, store credit may be issued.
How You'll Be Refunded
Original payment method within 60 days; store credit after 60 days
📋 Official policy: PetSmart Return Policy Page →
What Shoppers Say About PetSmart's Return Policy
“60 days is really generous for a pet store.”
“Live animal return policy is clear — 14 days with vet cert.”
“Easier than Petco in my experience.”
“Treats loyalty makes finding orders easy.”
“Returned a cat bed after 45 days, no issues.”
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