UsersRatedPetco Return Policy
Last verified: February 18, 2026
Petco offers a 30-day return window for most items — if you're not 100% satisfied, bring it back with your receipt. Returns after 30 days may be accepted for store credit up to 60 days at store manager discretion. Live animals can be returned within 30 days. Free in-store returns; mail returns require a prepaid label from Petco.com orders.
Return Window
30 Days
Standard items
Receipt Required?
Yes
See details below
Free Return Shipping?
No
In-Store Returns?
Yes
For online purchases
Exceptions & Special Categories
Different return windows than the standard 30 days
What if I Don't Have a Receipt?
Receipt required for cash refund. Without receipt, store credit may be offered at manager discretion.
How You'll Be Refunded
Original payment method within 30 days; store credit up to 60 days
📋 Official policy: Petco Return Policy Page →
What Shoppers Say About Petco's Return Policy
“30 days is okay for a pet store. Returned dog food no problem.”
“Returned an unused fish tank, easy process.”
“Receipt required or they won't budge. Keep your receipts.”
“Had to argue with the manager to get store credit after 31 days.”
“They accepted a partial bag of food — impressed.”
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