UsersRatedOld Navy Return Policy
Last verified: February 17, 2026
Old Navy accepts returns within 30 days with free return shipping online or free returns at any Old Navy store. Online orders can be returned in-store (except items marked 'Mail Only'). Old Navy can look up purchases via card or account, so a printed receipt often isn't necessary.
Return Window
30 Days
Standard items
Receipt Required?
No
See details below
Free Return Shipping?
Yes
In-Store Returns?
Yes
For online purchases
Exceptions & Special Categories
Different return windows than the standard 30 days
What if I Don't Have a Receipt?
Old Navy can look up purchases via credit card or Old Navy account. Store employees can often find orders — bring a valid ID.
Holiday Return Extension
🎄 Old Navy typically extends returns for holiday purchases — items bought in November and December can usually be returned through January 31.
How You'll Be Refunded
Original payment method
📋 Official policy: Old Navy Return Policy Page →
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