UsersRatedH&M Return Policy
Last verified: February 17, 2026
★★★3.4/5(17 shopper ratings)
H&M offers 30-day returns with free returns both in-store and by mail for online purchases. H&M members get extended return options. Holiday purchases (Nov 1–Dec 25) can be returned through Jan 31. Items must have original tags and be unworn.
Return Window
30 Days
Standard items
Receipt Required?
Yes
See details below
Free Return Shipping?
Yes
In-Store Returns?
Yes
For online purchases
Exceptions & Special Categories
Different return windows than the standard 30 days
Worn or washed itemsNon-returnable
Items without original tagsNon-returnable
Underwear, swimwear, pierced jewelry (hygiene)Non-returnable
What if I Don't Have a Receipt?
Receipt or order confirmation email required for refund. H&M members may have purchases in account history.
Holiday Return Extension
🎄 Items purchased Nov 1 – Dec 25 can be returned through Jan 31.
How You'll Be Refunded
Original payment method
📋 Official policy: H&M Return Policy Page →
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