DSW Return Policy

Last verified: January 15, 2026

★★★★4.1/5(45 shopper ratings)

DSW offers 90-day returns for most unworn shoes in original packaging. VIP Elite members (spending $500+/yr) enjoy a full 365-day return window with free return shipping. Standard members pay for return shipping. Without a receipt, store credit is issued at the lowest recent sale price. In-store returns are always free.

Return Window

90 Days

Standard items

Receipt Required?

See details below

Free Return Shipping?

In-Store Returns?

Yes

For online purchases

Exceptions & Special Categories

Different return windows than the standard 90 days

VIP Elite members1 year

Worn or damaged shoesNon-returnable

Final sale itemsNon-returnable

Without receipt90 days

Mail-in returns90 days

What if I Don't Have a Receipt?

Without receipt, DSW issues merchandise credit at the lowest sale price in the past 90 days. Account purchase history can be used as proof of purchase.

Holiday Return Extension

🎄 VIP Elite members (spend $500+/year) get 365-day returns and free return shipping.

How You'll Be Refunded

Original payment method; merchandise credit without receipt or after 90 days

📋 Official policy: DSW Return Policy Page →

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